Trouble Shooting
My Distance is being added but my percentage does not change?
Please make sure you are using numbers and a decimal point (decimal point is a full stop i.e . ) and not a comma when entering your distance.
I get some emails but not evidence received or shipping email?
We send the evidence received and shipping emails via noreply.medalmad.com. This email address is used as the emails are automated. They are always sent by the system. However due to the large number and repetitive content they can be seen by some ...
My order is pending but i have paid via PayPal
For some international payments outside of the UK PayPal payments often remain pending for longer than normal. This is because of the extra security checks PayPal does and this delays our website updating the order status. Any pending payments that ...
My progress/distance is not being added?
When submitting your distance please only use numbers and decimal points. Adding any letters will stop the distance being added. If you are submitting step only use full numbers like 4000 not 4.000. The conversion is instant in the KM box so if that ...
Can I see what images I have submitted?
Unfortunately this is not a feature we have. With several hundred submissions every day and some challengers uploading 100+ images for a challenge it would not be feasible to have that data shown to a user on demand, it would take down our server. ...
I have added the wrong evidence?
Please do not worry! Just add the correct evidence on your next submission. If you have completed the challenge then you can email it to us at support@medalmad.com with your order ID as well. Please provide order ID as we will ask for it whcih will ...