Submitting Evidence
Can I Email You Evidence?
We do not normally accept email evidence. This is because we are not able to guarantee we will receive the email and many features of MedalMad are triggered as you submit via the app or website. These cannot be replicated by us completing your ...
The Submit Evidence button won't worK
If you are on the website please try clearing your browser history. Changes to the code may not have been picked up by your browser and it is trying to load an old file. You can normally do this by clicking on the browser name top left and selecting ...
Do you sync with other apps for evidence?
Currently we do not sync with other apps. Building and maintaining the links is expensive so to integrate them into our wide offer of features without taking away from anything is currently not viable. The other options is to increase out prices ...
What Evidence Can I Use?
There are ots of ways to submit evidence, it is one reason we use an uploads system as it is the quickest, easiest and most flexible way. Below are some options on what to us as evidence for you virtual challenges and how. Screenshots from your ...
My Progress percentage or distance completed is incorrect, what can I do?
If you have entered an incorrect amount or it does not seem to add up to you can simply add any missing distance without evidence. We only see the same progress percentage you can so we cannot advise as to why it is incorrect, but it does not affect ...
Can I use the same evidence for different challenges or use the same activity across two challenges if the total covers both challenges?
Lets take this in two parts: 1. Using the same evidence for two challenges. For example a 5KM run for two 5Km challenges. So this one is personal, we want our medals to be motivating and help you push yourself. If you are using the same evidence to ...
I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.
I have entered the wrong time, can this be changed?
Sorry the time once submitted cannot be changed. It is hard written in the code of the app and would require a developer to edit. Please check the confirmation pop up, as this is the information that will be submitted and cannot be edited. It will ...
How many images can I upload?
You can upload as many a you like until a challenge is closed. Once it is closed then you would not be able to add any more. Forgot to add one? Then please create a ticket and add the image to send to us. Please add the order ID or this may result in ...
Edit an incorrect entry
To edit an incorrect entry you can use minus numbers in the distance box. See image below. Please note this will only work if a challenge is not completed. Please always check the confirmation pop up box, if incorrect do not confirm. If you do and it ...