Shipping
Do you ship to the EU?
Yes we do ship to EU. We are IOSS registered so you should not pay any extra VAT import fees. Shipping varies on what part of the EU but normally takes around 7-14 days. Sí, enviamos a la UE. Estamos registrados en IOSS, por lo que no debe pagar ...
Do you ship to Australia?
Yes we do ship to Australia. Shipping varies but normally takes around 10-17 days.
Do you ship to Canada?
Yes we do ship to Canada. Shipping varies on what part of Canada but normally takes around 10-17 days.
Do you ship to the USA?
We do ship to the USA. Shipping time varies depending on what part but most arrive between 7 and 14 days.
I live in the EU, do I have to pay import tax and fees?
No, we are IOSS registered so we pay the tax you pay at checkout into the EU VAT system on your behalf. This mean you do not have to pay the import (VAT) tax, and more importantly the high customs fees to manage the 1 or 2 Euro tax. If you are ...
Where can I update my address?
If you need to update your address for an existing challenge please use the contact button next to your order on My Orders page and let us know the new address for the challenge. You can create a new shipping address for future order at My ...
Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be ...
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...