Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be over the threshold but as they are sent seperatley each one would be under the threshold. If you have not imported any items before and not sure where to look then please let us know. We have access to a system that provides up to date tax and duty info for every country so we can check for you.
We are not liable for any import taxes and duties applied by your country.
I have received the wrong medal?
We are very sorry if this happens and we will correct this as quickly as possible. Please create a support ticket and include your order ID so we can get this out to you asap.
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...
I live in the EU, do I have to pay import tax and fees?
No, we are IOSS registered so we pay the tax you pay at checkout into the EU VAT system on your behalf. This mean you do not have to pay the import (VAT) tax, and more importantly the high customs fees to manage the 1 or 2 Euro tax. If you are ...
I have not recieved my medal?
Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image. You will also ...
I am not sure I will meet the deadline for evidence what should I do?
Please let us know via a ticket with the challenge ID and the date you think you will be able to complete the challenge. You will have to email us when you do so we know to find the evidence as late evidence is not process for verification and does ...