My Progress percentage or distance completed is incorrect, what can I do?

My Progress percentage or distance completed is incorrect, what can I do?

If you have entered an incorrect amount or it does not seem to add up to wyou can simply add any missing distance without evidence. We only see the same progress percentage you can so we cannot advise as to why it is incorrect, but it does not affect your challenge.

You can either;

1. Add missing distance to match the evidence you submitted if the the distance/percentage is less than expected.
2. Add evidence later after your next activity and add the difference if you believe the distance/ percentage is too high.
3. If your phone allows (some Android do not have a minus button, all our test ones do but we have been informed some peoples phone do not) add a minus number to reduce your distance. You can also do this on the website.

Our team only receive your evidence after you have reached 100%.


    • Related Articles

    • Edit an incorrect entry

      To edit an incorrect entry you can use minus numbers in the distance box. See image below. Please note this will only work if a challenge is not completed. Please always check the confirmation pop up box, if incorrect do not confirm. If you do and it ...
    • I have not recieved my medal?

      Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image. You will also ...
    • Can my kids take part?

      All ages can take part. We have some challenges which we think due to theme or distance are great for kids, but they can do any they like. We do have an option for them to create a MedalKids account of their own. This works in the same way as a ...
    • Terms and Conditions

      Key Points From Our Terms and Conditions. Entry fee is for entering the challenge. The medal or any other reward is not purchased at this point. Only challenges successfully completed will receive a medal. Evidence MUST be submitted before the ...