I live in the EU, do I have to pay import tax and fees?
No, we are IOSS registered so we pay the tax you pay at checkout into the EU VAT system on your behalf. This mean you do not have to pay the import (VAT) tax, and more importantly the high customs fees to manage the 1 or 2 Euro tax.
If you are mistakenly charged by your countries customs agency please advise them that Import Tax has been paid already. You will need to provide our IOSS number. You will find our IOSS number on you invoice. To access this please go to My Profile --> Challenge Orders. It is present on any invoice.
We are not able to make claim on your behalf and we sorry for the inconvenience this may cause. We are registered and we are sending them fully compliant with the new EU IOSS system.
We appreciate some companies send items marked as gifts. This is fraud and it the importer (the customer) that can face fines for this.
Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be ...
Terms and Conditions
Key Points From Our Terms and Conditions. Entry fee is for entering the challenge. The medal or any other reward is not purchased at this point. Only challenges successfully completed will receive a medal. Evidence MUST be submitted before the ...
I have not recieved my medal?
Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image. You will also ...
I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can ...
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...