I have received the wrong medal?
We are very sorry if this happens and we will correct this as quickly as possible.
Please create a support ticket and include your order ID so we can get this out to you asap.
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...
I have added the wrong evidence?
Please do not worry! Just add the correct evidence on your next submission. If you have completed the challenge then you can email it to us at firstname.lastname@example.org with your order ID as well. Please provide order ID as we will ask for it whcih will ...
I get some emails but not evidence received or shipping email?
We send the evidence received and shipping emails via noreply.medalmad.com. This email address is used as the emails are automated. They are always sent by the system. However due to the large number and repetitive content they can be seen by some ...
I have entered the wrong time, can this be changed?
Sorry the time once submitted cannot be changed. It is hard written in the code of the app and would require a developer to edit. Please check the confirmation pop up, as this is the information that will be submitted and cannot be edited. It will ...
Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be ...