I have received the wrong medal?
We are very sorry if this happens and we will correct this as quickly as possible.
Please create a support ticket and include your order ID so we can get this out to you asap.
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...
I have not recieved my medal?
Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image. You will also ...
I have entered the wrong time, can this be changed?
Sorry the time once submitted cannot be changed. It is hard written in the code of the app and would require a developer to edit. Please check the confirmation pop up, as this is the information that will be submitted and cannot be edited. It will ...
Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be ...
Terms and Conditions
Key Points From Our Terms and Conditions. Entry fee is for entering the challenge. The medal or any other reward is not purchased at this point. Only challenges successfully completed will receive a medal. Evidence MUST be submitted before the ...