I have not recieved my medal?

I have not recieved my medal?

Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image.

You will also find this information in the evidence received email if you have completed a challenge.

We have tried to put this in as many places as possible so please check this date before creating a ticket as 99% of enquiries are for challenges that have not gone live yet. If the medals are being shipped and you have submitted the evidence by the deadline, as late evidence is not processed, then please get in touch.
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