I have not recieved my medal?
Firstly please check that it is live. You can do this by going to the challenge sign up page and seeing the date the medals start to go out. This can also be found in the app by using the blue info icon under the challenge medal image.
You will also find this information in the evidence received email if you have completed a challenge.
We have tried to put this in as many places as possible so please check this date before creating a ticket as 99% of enquiries are for challenges that have not gone live yet. If the medals are being shipped and you have submitted the evidence by the deadline, as late evidence is not processed, then please get in touch.
I have received the wrong medal?
We are very sorry if this happens and we will correct this as quickly as possible. Please create a support ticket and include your order ID so we can get this out to you asap.
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...
Will My Medal Incur Custom Fees Outside of the UK?
Our medals ship to most countries well below the threshold. There are some exceptions and we would advise you check on your local government website for these thresholds. Please note if you place an order for multiple challenges the total cost may be ...
Do I have to submit a time?
No you do not have to enter a time if using the app. This is optional and will not affect the release of your medal.
I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can ...