I have not recieved my medal?

I have not recieved my medal?



Firstly please check that your challenge is live. Most enquiries are about challenges where the medal challenge has not yet officially started.

You can find this info by going to the challenge sign up page, checking the evidence received email or during a challenge making note of the under the challenge itself where it states medals 'Sent from".

 If the medals are being shipped and you have received your evidence received email and or shipping email but yet have not medal please create a ticket. Please add your order ID, it will speed up the process to get you your medal.

Please allow 14 working days if you are in the UK.

Please allow 21 working days if in the rest of the world.

Before raising a ticket.
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