I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can clear the challenge from your live section only.
We cannot guarantee that a medal will be sent as per our terms and conditions but if we can we will still send out your medal.
Factors that may affect you not receiving a medal would be time since challenge closed and stock levels. Please note if we are unable to supply a medal this does not allow for a refund as entry is into a challenge and not to buy a medal, which is outlined on the sign up page and in our terms and conditions.
Please complete the form below.
What Evidence Can I Use?
There are ots of ways to submit evidence, it is one reason we use an uploads system as it is the quickest, easiest and most flexible way. Below are some options on what to us as evidence for you virtual challenges and how. Screenshots from your ...
I am not sure I will meet the deadline for evidence what should I do?
Please let us know via a ticket with the challenge ID and the date you think you will be able to complete the challenge. You will have to email us when you do so we know to find the evidence as late evidence is not process for verification and does ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.
Can I Email You Evidence?
We do not normally accept email evidence. This is because we are not able to guarantee we will receive the email and many features of MedalMad are triggered as you submit via the app or website. These cannot be replicated by us completing your ...
Where do I submit evidence?
To submit evidence go to the My Challenges section on the website or app. On the app, log in, and click on My Challenges in the left menu. On the Website click on My Profile --> My Challenges. If on a mobile please click the three line menu button to ...