I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can clear the challenge from your live section only.
We cannot guarantee that a medal will be sent as per our terms and conditions but if we can we will still send out your medal.
Factors that may affect you not receiving a medal would be time since challenge closed and stock levels. Please note if we are unable to supply a medal this does not allow for a refund as entry is into a challenge and not to buy a medal, which is outlined on the sign up page and in our terms and conditions.
Please complete the form below.
I am not sure I will meet the deadline for evidence what should I do?
Please let us know via a ticket with the challenge ID and the date you think you will be able to complete the challenge. You will have to email us when you do so we know to find the evidence as late evidence is not process for verification and does ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.
Where do I submit evidence?
To submit evidence go to the My Challenges section on the website or app. On the app, log in, and click on My Challenges in the left menu. On the Website click on My Account --> My Challenges. Scroll down to the challenge you are looking to add ...
I have added the wrong evidence?
Please do not worry! Just add the correct evidence on your next submission. If you have completed the challenge then you can email it to us at firstname.lastname@example.org with your order ID as well. Please provide order ID as we will ask for it whcih will ...
Do I need to add evidence?
Yes, we do ask that you add evidence. Everyone who has earned a MedalMad should feel that is has been earned and that everyone else who achieves that medals also has put in the work. However we are aware that this is not always possible. So please ...