I have entered the wrong time, can this be changed?
Sorry the time once submitted cannot be changed. It is hard written in the code of the app and would require a developer to edit. Please check the confirmation pop up, as this is the information that will be submitted and cannot be edited. It will not automatically change after submission.
Do I have to submit a time?
No you do not have to enter a time if using the app. This is optional and will not affect the release of your medal.
I have received the wrong medal?
We are very sorry if this happens and we will correct this as quickly as possible. Please create a support ticket and include your order ID so we can get this out to you asap.
Using the App Upload Feature
See the below guide on how to use the upload feature in the app. Should the app not upload or the connection stop please close the app and try again. This can happen during very busy time when lots of people are submitting evidence. So please check ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.
My Progress percentage or distance completed is incorrect, what can I do?
If you have entered an incorrect amount or it does not seem to add up to wyou can simply add any missing distance without evidence. We only see the same progress percentage you can so we cannot advise as to why it is incorrect, but it does not affect ...