I have added the wrong evidence?
Please do not worry! Just add the correct evidence on your next submission. If you have completed the challenge then you can email it to us at
support@medalmad.com with your order ID as well. Please provide order ID as we will ask for it whcih will delay your medal being sent,.
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When will my progress be added?
Your distance and progress bar will update instantly on you submitting your evidence. If neither update please try again making sure you only add numbers or decimal points into the distance boxes. If the distance updates but the percentage does not ...
What Evidence Can I Use?
There are ots of ways to submit evidence, it is one reason we use an uploads system as it is the quickest, easiest and most flexible way. Below are some options on what to us as evidence for you virtual challenges and how. Screenshots from your ...
Where do I submit evidence?
To submit evidence go to the My Challenges section on the website or app. On the app, log in, and click on My Challenges in the left menu. On the Website click on My Profile --> My Challenges. If on a mobile please click the three line menu button to ...
My progress/distance is not being added?
When submitting your distance please only use numbers and decimal points. Adding any letters will stop the distance being added. If you are submitting step only use full numbers like 4000 not 4.000. The conversion is instant in the KM box so if that ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.