I get some emails but not evidence received or shipping email?
We send the evidence received and shipping emails via noreply.medalmad.com. This email address is used as the emails are automated. They are always sent by the system.
However due to the large number and repetitive content they can be seen by some mail providers as spam.
Please check your junk and/or make sure noreply.medalmad.com is on a safe sender list.
Please rest assured these emails are sent, for every challenge and we do not select some to whom we do not send them.
We are working to improve deliverability of our emails.
What Evidence Can I Use?
There are ots of ways to submit evidence, it is one reason we use an uploads system as it is the quickest, easiest and most flexible way. Below are some options on what to us as evidence for you virtual challenges and how. Screenshots from your ...
Can I Email You Evidence?
We do not normally accept email evidence. This is because we are not able to guarantee we will receive the email and many features of MedalMad are triggered as you submit via the app or website. These cannot be replicated by us completing your ...
Do you ship to Australia?
Yes we do ship to Australia. Shipping varies but normally takes around 10-17 days.
Do you ship to Canada?
Yes we do ship to Canada. Shipping varies on what part of Canada but normally takes around 10-17 days.
Do you ship to the USA?
We do ship to the USA. Shipping time varies depending on what part but most arrive between 7 and 14 days.