I am unable to log in to the app?
Please make sure you have followed the password rules on creating your account. If you are unsure please visit the website and reset the password following the instruction on how to create a password if you wish to use the app, as well as the website.
1. You are using your email address to log into the app
2. Your password only contain letters, numbers and these special characters ! @ £ $ %
Using the App Upload Feature
See the below guide on how to use the upload feature in the app. Should the app not upload or the connection stop please close the app and try again. This can happen during very busy time when lots of people are submitting evidence. So please check ...
App Won't Upload Or App Crashes
If you have just completed your run, walk, swim, cycle etc and you are trying to submit your evidence you will see this spinner below. Sometimes however it can just stay spinning and not submit. This could be because you have low internet ...
Where do I submit evidence?
You can submit evidence on the website in your My Challenges section or by using the MedalMad app. On the website log in and click on My Account ---> My Challenges. Then you can upload your evidence against your challenge. Please only enter numbers ...
Where to Find an Order ID or Number
Please go to My Account --> Challenge orders section on the website to find a challenge order Id or number. You can also find it in your original order email and in the app in the Orders section. You can follow this link and then log into the website ...
I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can ...