I am not sure I will meet the deadline for evidence what should I do?
Please let us know via a ticket with the challenge ID and the date you think you will be able to complete the challenge. You will have to email us when you do so we know to find the evidence as late evidence is not process for verification and does not activate the medal shipping process.
I have missed a deadline and submitted my evidence late what can I do?
If you have missed a deadline when submitting evidence please complete the form below. Evidence submitted through the app or website after a deadline has passed is not processed and is removed form our system. It is allowed to be submitted so you can ...
Can I submit evidence early?
Yes you can. You can submit evidence from the time you sign up. Please read the challenge information carefully as this will explain the deadlines and the date medals will start to go out. Please read this information.
When Will Your Medal be Sent
Medals are sent from the start date of the challenge. Please refer the the sign up page if you have not yet submitted evidence. When you submit evidence the shipping start date for the medals is provided in the evidence received email. If you have ...
Where do I submit evidence?
To submit evidence go to the My Challenges section on the website or app. On the app, log in, and click on My Challenges in the left menu. On the Website click on My Account --> My Challenges. Scroll down to the challenge you are looking to add ...
I have added the wrong evidence?
Please do not worry! Just add the correct evidence on your next submission. If you have completed the challenge then you can email it to us at email@example.com with your order ID as well. Please provide order ID as we will ask for it whcih will ...